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COCOON POPS UP

Thank you for visiting our pop-up in Harvey Nichols, Knightsbridge. We are incredibly grateful to all of the members of our community who came to visit us in-store. Although our IRL experience is now closed, COCOON is open online 24/7.

If you are not yet a member, choose a plan that works for you and sign up today. If you have any questions about COCOON, please get in touch with our membership team (we always love to hear from you).

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We’ve received your request to be pre-registered to collect and drop off bags at our pop up in Harvey Nichols, Knightsbridge. We’ll be in touch to confirm.

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Thanks for confirming that you would like to return this bag to our Harvey Nichols, Knightsbridge pop up. Store returns are available Monday-Saturday 10am-8pm and Sunday 11:30am-6pm.

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How do you grade your bags?

To ensure your order meets your expectations, we determine each bag’s condition before listing it on our website and share this condition grade on each bag’s page. Some of our vintage styles and classic bags have already lived a full life (if only bags could talk…) and may show unavoidable signs of light wear. We have designed a straightforward condition grading matrix to fairly value and categories our styles, using an 6-letter grading system. If you have any questions regarding our condition grading, please contact our membership team.

AA+ Brand New and Unworn with Tags
AA Brand New without Tags
A Excellent to Very Good Condition - Like new, used but no visible signs of use
AB Very Good to Good Condition - Well maintained with some signs of wear
B Fair Condition - Visible signs of wear from frequent use
C Very Worn or with Damage - Obvious damage to item, visible defects

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