** Where possible, COCOON will always round up to the nearest half month when exchanging into membership credit.
This information is updated as of 01/06/2021.
To ensure your order meets your expectations, we determine each bag’s condition before listing it on our website and share this condition grade on each bag’s page. Some of our vintage styles and classic bags have already lived a full life (if only bags could talk…) and may show unavoidable signs of light wear. We have designed a straightforward condition grading matrix to fairly value and categories our styles, using an 8-letter grading system. If you have any questions regarding our condition grading, please contact our membership team.
|100%||AA+||Brand New and Unworn With Tags|
|90%||AA||Brand New and Unworn Without Tags|
|90%||A||Hardly used - Great condition, used but no visible signs of use|
|90%||AB||Gently Used - Very well maintained, little to no signs of use|
|90%||B||Very Good - Well maintained, visible signs of light wear from use|
|90%||BC||Good Condition - Visible signs of wear from frequent use|
|15%||C||Fair Condition - Significant visible wear from frequent use|
|85%||D||Damaged - Obvious damage to item, visible defects|