My Wishlist


COCOON Refresh
Sell your pre-loved treasures, timeless classics and vintage must-haves directly to COCOON; earn cash and credit towards your membership*. Receive a quote within 3 working days. Sell, earn, enjoy!
COCOON Refresh
Sell your pre-loved treasures, timeless classics and vintage must-haves directly to COCOON; earn cash and credit towards your membership*. Receive a quote within 3 working days. Sell, earn, enjoy!
Redeem your COCOON credit on any of our membership plans.
Choose from our flexible plans, with a range of inclusions and perks to suit you and your lifestyle.
What’s in it for me?
Win big when you sell your pre-loved bags to COCOON. We’ll value the style and offer payment in cash* and credit towards COCOON membership, so you can get more of that ‘new-bag feeling’. Here is an example of how it could play out:
1 bag at a £900 average valuation
£900 in COCOON membership credit
12 months COCOON Deluxe membership**
Access to hundreds of bags in our collection with complimentary monthly swaps
HOW IT WORKS
Sell, earn, enjoy. Let’s get started!
1
SUBMIT YOUR BAG
Verify that your bag meets our acceptance guidelines and complete the COCOON Refresh form.
2
GET YOUR QUOTE
We’ll assess your application based on our valuation criteria and provide a quote within 3 working days.
3
CHOOSE YOUR PAYOUT
Cash* and credit towards your COCOON membership.
4
BAG COLLECTION
We’ll coordinate a complimentary collection. Once we receive your bag, we evaluate and assess for authenticity and quality.
5

ENJOY
If your bag is approved, we’ll process your chosen payment method, cash* or COCOON credit, for you to indulge in newness again and again.
WHY COCOON REFRESH?
MONETISE YOUR BAGS
Let go of the treasures taking up space in your closet (we get it, the butterflies wear off). It’s time for someone else to love them! Earn cash* and COCOON credit, so you can refresh your selection as often as you’d like.
WHY JUST HAVE ONE?
Trade in your luxury bag for the keys (read: membership) to the ultimate dream bag wardrobe. From the latest It bags to iconic vintage treasures, our buyers are dedicated to sourcing the best brands and styles.
THINK CIRCULAR
Our circular model promotes access and experience - enjoy a bag, and pass it on. In selling to COCOON, your pre-loved styles take a new lease on life. We’ll keep your bags in mint condition for our members to enjoy.
ANY QUESTIONS?
If you have any questions on what bags we’ll accept, valuation criteria, our approval process and more, check out COCOON Refresh FAQ’s or get in touch with our membership team.
* Maximum cash payout is 50% of the bag valuation. A minimum of 1 month membership needs to be redeemed. Standard membership terms apply.
** Where possible, COCOON will always round up to the nearest half month when exchanging into membership credit.

This information is updated as of 01/06/2021.

Log In

Forgot your password?

OR

We just need a few more details to confirm your account.

Looking for a lighter membership option?

Just contact our friendly customer care team and we’ll be in touch within 2 working days.

CONTACT US

Ready to unpause?

Get in touch with our membership team to reactivate your membership.

CONTACT US

Oops! Your account needs updating.

Please update your payment information on your account. If you have any questions contact our membership team.

UPDATE

Oops! Sorry, you can’t access this.

Unfortunately you can’t checkout with this bag or proceed with membership. If you have any questions contact our membership team.

CONTACT US

Success, this bag has been added to your Wishlist!

You’ll be notified by email each time this bag becomes available. Manage your alerts in your Wishlist.

Success!

Your active Bag Pass has been extended. Enjoy this bag for another week!

Success!

We’ve received your request to be pre-registered to collect and drop off bags at our pop up in Harvey Nichols, Knightsbridge. We’ll be in touch to confirm.

Success!

We’ve received your request to sign up to Harvey Nichols marketing updates and Rewards

Success!

Thanks for confirming that you would like to return this bag to our Harvey Nichols, Knightsbridge pop up. Store returns are available Monday-Saturday 10am-8pm and Sunday 11:30am-6pm.

Select a COCOON membership plan to access Add-Ons

YOUR CART HAS BEEN UPDATED

You cannot checkout with membership as you are already a {membership} member. For more information on membership and upgrades, visit our membership page, read our FAQs or reach out to our friendly membership team.

Success!

We’ve registered your interest in purchasing this bag. Our membership team will be in touch as soon as possible to share more information.

How do you grade your bags?

To ensure your order meets your expectations, we determine each bag’s condition before listing it on our website and share this condition grade on each bag’s page. Some of our vintage styles and classic bags have already lived a full life (if only bags could talk…) and may show unavoidable signs of light wear. We have designed a straightforward condition grading matrix to fairly value and categories our styles, using an 6-letter grading system. If you have any questions regarding our condition grading, please contact our membership team.

AA+ Brand New and Unworn with Tags
AA Brand New without Tags
A Excellent to Very Good Condition - Like new, used but no visible signs of use
AB Very Good to Good Condition - Well maintained with some signs of wear
B Fair Condition - Visible signs of wear from frequent use
C Very Worn or with Damage - Obvious damage to item, visible defects