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COCOON Refresh
Sell your pre-loved treasures, timeless classics and vintage must-haves directly to COCOON; earn cash and credit towards your membership*. Receive a quote within 3 working days. Sell, earn, enjoy!
COCOON Refresh
Sell your pre-loved treasures, timeless classics and vintage must-haves directly to COCOON; earn cash and credit towards your membership*. Receive a quote within 3 working days. Sell, earn, enjoy!
Redeem your COCOON credit on any of our membership plans.
Choose from our flexible plans, with a range of inclusions and perks to suit you and your lifestyle.
What’s in it for me?
Win big when you sell your pre-loved bags to COCOON. We’ll value the style and offer payment in cash* and credit towards COCOON membership, so you can get more of that ‘new-bag feeling’. Here is an example of how it could play out:
1 bag at a £900 average valuation
£900 in COCOON membership credit
12 months COCOON Deluxe membership**
Access to hundreds of bags in our collection with complimentary monthly swaps
HOW IT WORKS
Sell, earn, enjoy. Let’s get started!
1
SUBMIT YOUR BAG
Verify that your bag meets our acceptance guidelines and complete the COCOON Refresh form.
2
GET YOUR QUOTE
We’ll assess your application based on our valuation criteria and provide a quote within 3 working days.
3
CHOOSE YOUR PAYOUT
Cash* and credit towards your COCOON membership.
4
BAG COLLECTION
We’ll coordinate a complimentary collection. Once we receive your bag, we evaluate and assess for authenticity and quality.
5

ENJOY
If your bag is approved, we’ll process your chosen payment method, cash* or COCOON credit, for you to indulge in newness again and again.
WHY COCOON REFRESH?
MONETISE YOUR BAGS
Let go of the treasures taking up space in your closet (we get it, the butterflies wear off). It’s time for someone else to love them! Earn cash* and COCOON credit, so you can refresh your selection as often as you’d like.
WHY JUST HAVE ONE?
Trade in your luxury bag for the keys (read: membership) to the ultimate dream bag wardrobe. From the latest It bags to iconic vintage treasures, our buyers are dedicated to sourcing the best brands and styles
THINK CIRCULAR
Our circular model promotes access and experience - enjoy a bag, and pass it on. In selling to COCOON, your pre-loved styles take a new lease on life. We’ll keep your bags in mint condition for our members to enjoy.
ANY QUESTIONS?
If you have any questions on what bags we’ll accept, valuation criteria, our approval process and more, check out COCOON Refresh FAQ’s or get in touch with our membership team.
* Maximum cash payout is 50% of the bag valuation. A minimum of 1 month membership needs to be redeemed. Standard membership terms apply.
** Where possible, COCOON will always round up to the nearest half month when exchanging into membership credit.

This information is updated as of 01/06/2021.

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How do you grade your bags?

To ensure your order meets your expectations, we determine each bag’s condition before listing it on our website and share this condition grade on each bag’s page. Some of our vintage styles and classic bags have already lived a full life (if only bags could talk…) and may show unavoidable signs of light wear. We have designed a straightforward condition grading matrix to fairly value and categories our styles, using an 8-letter grading system. If you have any questions regarding our condition grading, please contact our membership team.

100% AA+ Brand New and Unworn With Tags
90% AA Brand New and Unworn Without Tags
90% A Hardly used - Great condition, used but no visible signs of use
90% AB Gently Used - Very well maintained, little to no signs of use
90% B Very Good - Well maintained, visible signs of light wear from use
90% BC Good Condition - Visible signs of wear from frequent use
15% C Fair Condition - Significant visible wear from frequent use
85% D Damaged - Obvious damage to item, visible defects