TERMS & CONDITIONS

ADDENDUM TO TERMS: COCOON 2 MONTHS 50% OFF MEMBERSHIP : information updated as at 21/01/2019

1. New customers purchasing a COCOON membership with an eligible discount code will benefit from 2 months of membership discounted at 50% off of the standard £99 membership fee.

2. The 2 months 50% off membership will be applied to the checkout by eligible customers using the relevant discount code, and will automatically be applied to the 2nd month of membership fees. Only one discount code can be redeemed per customer.

3. The 2 month 50% off membership will require you to provide your payment details to start the offer. By providing such details you agree that we may automatically begin charging you for the Paid Subscription at the full £99 membership fee, on the first day following the end of the offer on a recurring monthly basis.  If the member chooses to cancel their COCOON membership during or after the 2 month 50% off membership, the standard cancellation policy and notice period applies (see CANCELLATION OF MEMBERSHIP terms).

4. This offer is valid for new customers only and can be combined with the COCOON DISCOUNTED £1 REFUNDABLE HOLDING FEE OFFER.

5. This offer is available from 22 January 2019 via www.cocoon.club. Offer subject to end without notice.

ADDENDUM TO TERMS: COCOON £20 FIRST MONTH MEMBERSHIP : information updated as at 21/01/2019

1. New customers purchasing a COCOON membership with an eligible discount code will benefit from 1 months of membership discounted to the value of £20.

2. The 1 month of £20 membership will be applied to the checkout by eligible customers using the relevant discount code. Only one discount code can be redeemed per customer.

3. The  1 month of £20 membership will require you to provide your payment details to start the offer. By providing such details you agree that we may automatically begin charging you for the Paid Subscription at the full £99 membership fee, on the first day following the end of the offer on a recurring monthly basis.  If the member chooses to cancel their COCOON membership during or after the 1 month of £20 membership, the standard cancellation policy and notice period applies (see CANCELLATION OF MEMBERSHIP terms).

4. This offer is valid for new customers only and can be combined with the COCOON DISCOUNTED £1 REFUNDABLE HOLDING FEE OFFER.

5. This offer is available from 22 January 2019 via www.cocoon.club. Offer subject to end without notice.

ADDENDUM TO TERMS: COCOON FIRST MONTH FREE MEMBERSHIP : information updated as at 14/01/2019

1. New customers purchasing a COCOON membership with an eligible discount code will benefit from 1 month of complimentary membership to the value of £99. 

2. The 1 month free membership will be applied to the checkout by eligible customers using the relevant discount code. Only one discount code can be redeemed per customer.

3. The 1 month complimentary membership is considered a “Trial”. For Trials, we’ll require you to provide your payment details to start the Trial. By providing such details you agree that we may automatically begin charging you for the Paid Subscription on the first day following the end of the Trial on a recurring monthly basis.  If the member chooses to cancel their COCOON membership during or after the 1 month complimentary membership, the standard cancellation policy and notice period applies (see CANCELLATION OF MEMBERSHIP terms).

4. This offer is valid for new customers only and can be combined with the COCOON DISCOUNTED £1 REFUNDABLE HOLDING FEE OFFER.

5. This offer is available from 10 January 2019 via www.cocoon.club. Offer subject to end without notice.

ADDENDUM TO TERMS: COCOON DISCOUNTED £1 REFUNDABLE HOLDING FEE : information updated as at 10/01/2019

1.New customers purchasing a COCOON membership from 12/12/2019 to 31/01/2020 17:00 GMT will benefit from a discounted £1 refundable holding fee. The discounted £1 refundable holding fee and active card check is required to become a COCOON member. This fee and the provided card details will be held against the account of the recipient for the duration of their membership in case of damages. 

2.The discounted £1 refundable holding deposit will be refunded (to the same payment method that incurred the fee) at the termination of a COCOON membership providing any bags are returned undamaged. You will not be held responsible for any damage we class as normal wear and tear of our rental bags. The initial deposit equal to £1 will be deducted from any final cleaning\repair\delivery\replacement costs that have occurred from any damages occurred by the recipient. If the cost exceeds this value then the recipient will be invoiced for the additional charges to the payment details stored on file.

3.The discounted £1 refundable holding deposit will be automatically applied at the cart for all memberships added to cart from 12/12/2019 to 31/01/2020 17:00 GMT. The discounted £1 refundable holding deposit will be honoured throughout the duration of the membership. If the member chooses to cancel their COCOON membership and reinstate it at a later date, the applicable refundable holding fee at the time of reinstating the membership will be honoured rather than the discounted £1 refundable holding fee. This offer is valid for new customers only and cannot be combined with other offers. This offer is available from 12 December 2019 via www.cocoon.club. Offer subject to end without notice.

ADDENDUM TO TERMS: COCOON GIFT MEMBERSHIPS : information updated as at 12/12/2019

1.COCOON memberships are priced at £99 a month. Gift givers benefit from a 10% discount on 6-month memberships and a 20% discount on 12-month memberships. At the point of voucher redemption the recipient will be prompted to pay a discounted £1 refundable holding fee and pass an active card check. A discounted £1 refundable holding fee and active card check is required to become a COCOON member. This fee and the provided card details will be held against the account of the recipient for the duration of their membership in case of damages. 

2.The discounted £1 refundable holding deposit will be refunded (to the same payment method that incurred the fee) at the termination of a COCOON membership providing any bags rented returned undamaged. You will not be held responsible for any damage we class as normal wear and tear of our rental bags. The initial deposit equal to £1 will be deducted from any final cleaning\repair\delivery\replacement costs that have occurred from any damages occurred by the recipient. If the cost exceeds this value then the recipient will be invoiced for the additional charges to the payment details stored on file.

3.A bag will only be dispatched after the recipient has completed their account registration, activated their unique e-voucher code for the gifted membership period and we have received full payment of a discounted £1 refundable holding fee and passed an active card check. The recipient will be subject to our standard registration process, where we will carry out a soft credit check for identification purposes only. This will not affect your credit score in any way. We reserve the right to decline any application at our discretion and will issue a full refund to the Gift Giver of the membership equal to the value of the gifted membership and a full refund to the party (Gift Giver or Recipient) who incurred the refundable holding fee. 

4. The unique gifted membership code to be activated by the recipient applies a discount of 100% to the recurring monthly membership fee for the duration of the chosen 3, 6 or 12 month gifted membership. This offer is valid for new and existing customers customers and cannot be combined with other offers. The recipient customer is to enter their unique gifted membership code at checkout.  The membership start date is activated when the unique voucher code is redeemed. This offer is available from 12 December 2019 via www.cocoon.club. Offer subject to end without notice 

  1. AGREEMENT TO TERMS

1.1 – These Terms & Conditions govern your use of the COCOON website (the “Site”) and the use of our handbags as a subscriber (the “Service”).

1.2 – By using our Site and Service you accept these Terms & Conditions and you agree to comply with them.

1.3 – This agreement is binding between you and us as soon as you:

1.3.1 – You receive the confirmation for your account and logins from us; or

1.3.2 – You access or use parts of our site that are not dependent on creating an account.

1.4 – If you do not agree with these Terms & Conditions you must not use our Site or Service.

1.5 – We recommend that you print a copy of these Terms & Conditions for future reference.

  1. MODIFICATION OF THE TERMS

2.1 – We reserve the right to modify these terms and conditions at any time without the consent of any other parties.

2.1. – These changes will be documented in this section of the site and it is our customer’s responsibility to check this each time they use our site or services.

  1. ACCOUNT

3.1 – You can only sign up for an account if you are 18 years of age and are a resident of the UK.


3.2 – We require your date of birth in order to carry out a soft background check via Experian. This will not affect your credit score.

3.2 – To sign up you will provide us with your name, address, contact number, payment details and any other identification details we require. The information you submit is yours, accurate, complete and up to date.

3.3 – As part of the registration process, we have the right to carry out a soft credit check for identification purposes only. This will not affect your credit score in any way.

3.4 – You are solely responsible for maintaining the accuracy of your account information on our site.

3.5 – We reserve the right to decline any application at our discretion.

3.6 – The responsibility of the security of your accounts information and access solely down to the named individual in the account. You are also responsible for all activities, including purchases under your account, whether or not you actually authorised them. We take no liability for any loss or damage from unauthorised access or use.

3.7 – We have the right to suspend, terminate, or remove your account at any time at our own discretion due to any of the reasons that are or are not defined in these terms.

3.8 – It is your responsibility to notify us of any unauthorised use or access of your account you know of or suspect.

  1. THE BAG

4.1 – All bags offered on our site are in very good condition. Any signs of wear and tear on vintage items are described and photographed in the sites listing.

4.2 – All bags are 100% genuine and are certified by external authentication services.

4.3 – We source all our bags from vetted suppliers who vouch for their authenticity.

4.4 – The bags are as described in the site’s listings. However, the photographs are not contractually binding. The bags may differ slightly from these photographs. By using our services you agree that these photographs are only indicative of the exact quality of the bag.

4.5 – All our bags are specially cleaned and maintained after each they have been utilsed by COCOON members.

  1. BORROWING A BAG

5.1 – You can only use our service after you have successfully completed your membership payment and passed our soft background credit check. Your membership will be confirmed by email

5.2 – For the majority of our bags, COCOON members can utlise a bag for as long as they desire. After 6 months, the bag must be returned to COCOON for a routine check and clean. It can then be returned to the member or swapped for something new. 

A small number of bags are only available for a one-month period. The bags included in this limitation will be noted on the specific bag’s product page. 5.3 – COCOON reserves the right to reject a request to extend the possession period for a handbag  at our own discretion due to any of the reasons that are or are not defined in these terms.

5.4 – A bag will only be dispatched after we have received full payment for the membership fee as detailed on our website and a holding fee equal to £250.

5.5 – We will, by the use of photography and video, record the condition the bag is on the day of sending. This will be kept on our records and used to compare the state of the returned bag against.

  1. PAYMENTS

6.1 – Any delivery or damage fees shall be charged directly to your payment method.

6.2 – You give us and our Payment Supplier (Stripe) the pre-approval to confirm if your debit\credit card or other payment method is legitimate and has sufficient funds\credit to cover your instalments.

6.3 – All payments on our site are in GBP and are inclusive of UK VAT.

6.4 – On top of the initial monthly membership payment, there will be an additional fee equal to £250 which will be refunded (to the same payment method you purchased the service) at the termination of a COCOON membership providing any bags returned are undamaged.

6.5 – We use a third party supplier Payment Supplier (Stripe) to collect and process your payments for our services.

6.6 – The Payment Supplier (Stripe) is responsible and we shall not be liable for any matter in connection with the processing of payments.

6.7 – You agree to notify us or our Payment Supplier of any issues or discrepancies in respect to payments within 60 days after they first appear in your account. If you do not notify us within 60 days you agree to waive your right to dispute these issues.

  1. DELIVERY

7.1 – We will only deliver our bags to the address authorised by you on the initial order.

7.2 – Same day delivery orders must be placed by 4pm to allow orders to be confirmed and identity checked successfully. The delivery of the bag will be before 6.30pm on said day.

7.3 – Next day delivery orders must be placed by 5pm to allow orders to be confirmed and identity checked successfully. The delivery of the bag will be before 5pm the following day.

7.4 – Standard delivery orders will be within 3 days of your order being confirmed and identity checked successfully.

7.5 – We will, by the use of video, record us packing the parcel up to show us sealing the bag with our protective tape for confirmation we have sent our product via our courier.

7.6 – Each parcel will be sent via secure courier and will have security seals on the product. It is your responsibility to confirm that the received parcel’s security seal has not been tampered with before you or your representative sign for the parcel.

7.7 – Our bag will be sent in original COCOON packaging.

7.8 – The possession period period of the bag starts on the courier’s initial attempt of delivery, whether you are there to sign for the bag or not.

7.9 – The courier will attempt delivery twice before charging a fee of £10 to the payment holders account and cancelling the possession period.

7.10 – Our bags will only be delivered if they are signed for at the address agreed for delivery and will not be left without a signature.

  1. RECEIVING THE BAG

8.1 – As soon as the item has been signed for all the risk and responsibility for the bag will immediately pass to you.

8.2 – You are required, by these terms and conditions, to take care of the bag we send you, so it is returned to us, after the possession period, in the same condition we sent it to you.

8.3 – You agree to take precautions that the bag does not become damaged in your care. You agree to not expose the bag to the following (and any other forms of potential damage not listed)

Makeup

Moisture

Strong variations of temperature

Excessive Sunlight

Humidity

Impact \ Shock

8.4 – You may not clean the bag with anything but the dry cloth provided.

8.5 – Any attempts to clean the bag by either the member or a bag repair service may cause further damage to the item and you may be liable to pay an amount equal to full retail price of the bag.

  1. RETURN OF BAGS

9.1 – The customer must return the original bag to COCOON.

9.2 – All bags will be returned securely in the packaging provided and as the instructions advise you to do so.

9.3 – The courier will pick up the handbag from a predetermined destination as agreed with COCOON or the courier direct.

9.4 – You agree to return the bag to us via our courier service at the arranged date and time of collection. If you exceed the date of return without renewing the possessionperiod you will be charged an additional fee, as well as additional late fees equal to £10 for per day until a renewed possession period is agreed or the bag is returned. You agree to authorise us to take payment from your payment method.

9.5 – All returns of each bag will be documented, by video or picture evidence, to validate the returned bags identity and or condition.

  1. LATE FEES

10.1 – If you return the item past the arranged date / time of collection without renewal, you will be charged additional fees equal to £10 for per day until a renewed possession period is agreed or the bag is returned (“Late Fees”).

10.2 -Late fees will be taken from the security deposit. Any additional late fees will be recovered from the payment method registered with COCOON.

10.3 – If our handbaghas not been returned or a renewed possession period has not been agreed within 10 days after the original period has ended, COCOON will consider the product as not-returned and will, in addition to late fees, start proceedings of collection for the full price of the item.

  1. CANCELLATION OF POSSESSION PERIOD

11.1 – A member may cancel a possession period if cancelled within:

1 hour for an order placed with same day delivery

4 hours for an order placed with next day delivery

24 hours for an order placed with standard delivery

  1. CANCELLATION OF MEMBERSHIP

12.1 – A member may cancel a COCOON membership at any given time with a 60 day notice period through notifying us of the cancellation request via email at membership@cocoonclub.co.uk.

12.3 – If a member would like to be released of their COCOON membership immediately they are liable to pay the remaining 30 days membership fee in full.

12.4 – COCOON will only process a membership cancellation request once all bags in the member's possession have been returned (providing bags are returned undamaged). If a member cancels a membership while still in possession of a COCOON bag, they will be charged for each day they keep possession of the bag.

12.5 – A member is entitled to one opportunity to freeze their membership for up to 90 days. During this period a member will not be charged any membership fees.

12.6 – If a member would like to unfreeze their membership they must contact COCOON directly. If a member has not been in contact with COCOON at the end of said 90 days their membership will be automatically renewed.

12.7 – We have the right to suspend, terminate, or remove your account at any time at our own discretion due to any of the reasons that are or are not defined in these terms. If an account is suspended / under investigation for loss / damage of a bag, the member is liable to pay full membership fees until the account is reinstated.

  1. DAMAGES AND LIABILITY

13.1 – You will not be held responsible for any damage we class as normal wear and tear of our handbags. On return of final bag and validation of condition, we will refund your holding fee equal to £250.

13.2 – If you return the bag with major damage or damage beyond normal wear and tear you agree to be liable for any repairs or cleaning the bag receives to return it back to its original condition.

13.3 – You are responsible for all delivery costs we incur from the bag being repaired.

13.4 – If the bag is damaged beyond repair, then you are responsible to pay COCOON the full replacement cost on a new for old basis.

13.5 – The initial deposit equal to £250 will be deducted from any final cleaning\repair\delivery\replacement costs that have occurred from any damages occurred. If the cost exceeds this value then we will invoice you and take the extra payment for the additional charges.

13.6 – We strongly advise but is not required, that you hold valid home content insurance. As part of this, you require to notify your insurer of the bag you are hiring to ensure full coverage for any damages or losses that may be incurred. COCOON takes no responsibility for your insurance or the extent of your coverage.

13.7 – In case of loss, theft or any damage of the bag you are required to contact COCOON immediately through (support@cocoonclub.co.uk).

13.8 – You are required to take dated evidence of any damage, loss or theft in the case of any of these occurrences.

13.9 – We will conduct an investigation into any counterfeit, lost or stolen bags and may inform the relevant authorities and report the Products as stolen and will take steps to recover the monies for the goods.

  1. OWNERSHIP

14.1 – The title of the bag is transferred to the member at the start of the possession period. You have no right, title or interest in the bag, except that we have lent it lent to you.

14.2 – The agreement between COCOON and the member entitles you to use the bag for personal use only. You agree that you will not resell, loan out, allow another person to use or use for any commercial or professional use.

14.3 - Following six-months of membership, the £250 holding fee can be as part-payment for ownership of a bag, should the customer wish to select and pay for the remaining cost of a bag in our collection.

14.4 - If customers are interested in selling pre-owned luxury and designer bags to members of the COCOON community, they should get in touch with support@cocoonclub.co.uk

  1. LOSS OR COUNTERFEIT

15.1 – You agree that the bag returned will be the authentic and same bag we sent you.

15.2 – If any counterfeit or different items are received by us this will be documented and the cost of replacing the bag will be passed onto you.

15.3 – If you lose the bag you are responsible for the full cost of replacing the bag.

15.4 – You agree that in the case of a return of a counterfeit bag then we will class the Products as stolen and will take steps to recover the monies for the goods which includes informing the relevant authorities.

  1. LIMITATION OF LIABILITY

16.1 – Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors or fraud or fraudulent misrepresentation.

16.2 – We only supply the Products for private use. If you use the Products for any business purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

16.3 – If you are dissatisfied with the Subscription Service, the Site, or these Terms, your only remedy under these Terms shall be to terminate the Subscription  Service and return our goods and to discontinue your use of the Site. Without limiting the preceding sentence, we shall have no liability for any failure or delay resulting from any matter beyond our reasonable control.

  1. PRIVACY AND DATA PROTECTION

17.1 – Our policy is to respect and protect the privacy of anyone who visits the Site. Where we ask you for personal information via an online form, this information will only be used for the purpose indicated and will be held in a secure manner. It will not be used for any other purpose without your permission and will not be kept for longer than necessary.

    18. TRIALS

From time to time, we may offer trials of Paid Subscriptions for a specified period without payment or at a reduced rate (a “Trial”). COCOON may determine your eligibility for a Trial, and withdraw or modify a Trial at any time without prior notice and with no liability, to the extent permitted under applicable law.

For some Trials, we’ll require you to provide your payment details to start the Trial. By providing such details you agree that we may automatically begin charging you for the Paid Subscription on the first day following the end of the Trial on a recurring monthly basis or another interval that we disclose to you in advance. If you do not want this charge, the standard cancellation policy and notice period applies (see CANCELLATION OF MEMBERSHIP terms).