Have a question not covered in our FAQs? Want to get in touch with one of the team? We're always happy to hear from you! 

Please be aware that during the holiday period, we are experiencing a higher than normal volume of emails and therefore may take a little longer to get back to you. We're working hard to respond to all queries within 1 working day, however, this can be delayed to 2 working days during this busy time. We are also experiencing high call volumes and may not be able to answer your calls as quickly as we would like. Please bear with us and send our friendly membership team an email or a message on WhatsApp and we will get back to you as soon as we can.

We appreciate your patience during this busy time of year.

MEMBERSHIP ENQUIRIES: 

For enquires relating to membership or orders, please contact us via:
Phone or WhatsApp: +447565063351
membership@cocoonclub.co.uk
Please note our hours are 9:30am to 6pm Monday to Friday.

PRESS & MEDIA:
For any media and press related enquires, please send an email to press@cocoonclub.co.uk