Welcome! Just give us one working day to review and confirm your application. We carry out a soft background check for all COCOON members, this will not affect your credit score and is for identification purposes only. Once your membership status is confirmed, a member of our team will be in touch to arrange shipping for your bag (the exciting part). Please note, your registered payment method will be charged at checkout for the value of your monthly membership fee. Should your application be unsuccessful, this will be refunded and reflected on your bank statement within 5-7 working days

Our bags are available on a first-come, first-served basis. If you’ve fallen for a style that’s out with a member, be sure to add it to your wishlist— you’ll be notified as soon as it is back in circulation.

We add new styles to our collection every week. Make sure to sign up to our emails to be the first to hear about them. If you’re after a bag not yet in our collection, let us know! We’ll see what we can do (plus we always love to hear from you).

You can have one bag at a time. If you’re ready for something new, redeem your monthly swaps to try out another style. But wait, there’s a loophole. Add-ons allow you to enhance your chosen membership tier. Additional swaps can be accommodated for £10 each. Multi-bag passes allow you to double the fun with two bags at once (exclusions apply).

You can hold onto your bag for up to six months, we only ask that you send your bag back for some TLC every 3-months - we’ll be in touch when it’s time. Some of our most in-demand bags are limited to a one month access period. If this is your bag (you’ve got great taste) don’t worry, we’ll send you a reminder when it’s due to be returned so you can choose your next bag.

When you add the bag to cart you will be prompted to upgrade your membership to the tier that the bag belongs to.

Head to the membership page, select which membership tier you would like and check out with it.

Your membership covers service fees and repairs for general wear and tear (read our FAQs to learn more). If you’re worried about any marks at all, always speak to us first so we can advise on the best action to take (we’d rather just know!).

A £50 refundable holding fee is required to become a COCOON member - this fee will be held against your account for the duration of your membership. For damage which is not considered to be normal wear and tear, any repairs exceeding your holding fee will be charged to the payment method registered to your account. Don’t worry, we’ll send you a detailed quote first.

If the bag is returned to COCOON with damage beyond repair, you will be liable for the full price of replacing the bag and payment will be taken from your holding fee/your registered payment method. If the bag is lost or stolen, you will be liable for the full price of replacing it.

Ready for a new obsession? Redeem your monthly complimentary swaps by checking out with your new chosen bag. We’ll be in touch to arrange collection of your current bag. Your free swap will then be deducted from your monthly allowance on your membership (one swap for Light and Premium, two for Deluxe). If you’ve exceeded your monthly swaps, you can purchase more through our add-ons page, to satisfy all your new bag needs.

You may fall for a bag in our collection and want to call it your own - we get it, love is a crazy thing. After six-months of continued membership, loyal members have the opportunity to contribute a portion of their fees to purchasing their chosen bag at a members-only discount. Pretty great perk, right?

Your priorities are shifting and you might need a break from your COCOON membership. We understand, life happens. Pauses are included in each membership option, and should be requested via email at membership@cocoonclub.co.uk.
Though we’d hate to see you go, members may cancel their membership at any given time with a 30-day paid notice period through notifying us of the cancellation request via email at membership@cocoonclub.co.uk.

All of our bags are either brand new or pre-loved and in mint condition. Our vintage items may of course show some signs of age, but this is all part of the bag’s charm. All of our bags are 100% genuine, sourced from the most reputable vendors, and are certified by external authentication services as well as our in-house experts. In addition, all of our bags are forensically marked and checked every time that they enter and leave our warehouse. If you have any questions regarding a specific bag, please reach out to membership@cocoonclub.co.uk.

Each bag is subject to a physical inspection and rigorous care process after being returned from a member, to ensure it is thoroughly cleaned. We have recently introduced additional sanitisation measures to safeguard our bags, without compromising the quality of materials across our collection of new season, pre-owned and vintage styles. We disinfect using industry-approved cleaning reagents, and enclose each bag in protective casing.