Refund policy

CANCELLATION OF MEMBERSHIP

  1. A membership can only be cancelled once the minimum term has been served. The minimum term on a monthly membership is 60 days, and the minimum term on a quarterly membership is 90 days. 
    1. Any ‘free’ or 100% discounted membership period is counted towards the minimum membership term
  2. All memberships are subject to a 30 day cancellation notice period, and the 30 day cancellation period may not conclude before the minimum term concludes
  3. The 30 day cancellation notice period excludes any free or 100% discounted membership periods, and the 30 day cancellation notice period can only start once your first membership payment has been made. A 100% discounted or free membership period does not count as your first membership payment. 
  4. A member may only request to cancel their Active Membership once any term of free membership or paused membership (as described at clause 14 below) has been completed. 
  5. Any term of free membership or paused membership will not be included as part of the notice period. 
  6. Subject to clauses 13.1 and 13.2, a member may cancel an Active Membership by giving not less than 30 days’ written notice of the cancellation request via email to membership@cocoonclub.co.uk. If necessary, such fees can be deducted from the member’s Holding fee.
  7. An Active Membership will only be terminated and the Holding fee refunded once:
    1. all bags in the member's possession have been returned in a satisfactory condition; and,
    2. all amounts owed to us, including but not limited to; membership fees, damage and repair fees and late fees have been paid. 
    3. If the member does not return their bag, their membership will not be considered cancelled until such time as the bag is handed back to the courier. The date the bag is handed back to the courier is the date the membership is considered cancelled
    4. Any membership fees that are due during the 30 day cancellation notice period will need to be paid in full before any amounts due are paid back to the Member, which will be subject to any returned bags passing return inspection.