Treat the bag you've ordered with the love and respect it deserves during your time together, so other members can get as much joy out of it as you. If you’re worried about any marks at all, always speak to us first so we can advise on the best action to take. In general, kindness goes a long way— the bags in our collection much prefer to sit on your lap than the floor, for example, and don't love feeling overstuffed. We inspect each bag upon return, and we’ll let you know if there’s any issues at all.