My Wishlist


THINK OF US AS YOUR HANDBAG HOTLINE


WHY JOIN?

MEMBERSHIP


£99 PER MONTH INCLUDES

Access
to COCOON'S full collection
Refundable holding fee
£100 refundable holding fee to be held against your account incase of damages
Delivery
Complimentary next day delivery
Light Repairs

BE RESPONSIBLE. BE SUSTAINABLE. BE CIRCULAR.

In becoming a member of COCOON, you're joining a community of people who see sharing as a challenge to the environmental and economic cost of the luxury fashion industry. It's the smarter way to enjoy luxury, while indulging in newness.



ACCESS

We give our members exclusive access to the most sought-after new season, pre-owned and limited edition bags on the market - with new bags added every week from the most exciting brands. Think of us as your handbag hotline! And if we don't have it, we'll find a way to get it to you.

WE GUARANTEE AUTHENTICITY & QUALITY

We source our bags from the most reputable vendors, so each bag has gone through a rigorous authentication process before it reaches COCOON. Our partnership with The Restory, an experienced team of luxury goods experts, means our bags are kept in mint condition.


HOW DOES IT WORK?

JOIN THE CLUB

Submit your application to join COCOON. A member of our team will reach out to confirm when your application has been approved.

MEMBERSHIP

Once approved you pay your £99 monthly membership fee. This covers your monthly subscription fees, light repair and service fees, your first delivery and one monthly complimentary swap. A 30 day minimum term applies, see Ts&Cs for details.

HOLDING FEE

Our £100 refundable holding fee is required to become a COCOON member. This fee will be held against your account for the duration of your membership in case of damages.

CHECK & ACCESS

After completing your membership payment, we will carry out a soft background COCOON credit check within one working day. We'll follow up to confirm your membership and get your first bag to you. This will not affect your credit score and is for ID verification purposes only.

CHOOSING YOUR BAG

Time to select your first bag! Choose a style from our carefully curated selection and we'll arrange for next day delivery.

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We just need a few more details to confirm your account.

Looking for a lighter membership option?

Just contact our friendly customer care team and we’ll be in touch within 2 working days.

CONTACT US

Ready to unpause?

Get in touch with our membership team to reactivate your membership.

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Please update your payment information on your account. If you have any questions contact our membership team.

UPDATE

Oops! Sorry, you can’t access this.

Unfortunately you can’t checkout with this bag or proceed with membership. If you have any questions contact our membership team.

CONTACT US

Success, this bag has been added to your Wishlist!

You’ll be notified by email each time this bag becomes available. Manage your alerts in your Wishlist.

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Your active Bag Pass has been extended. Enjoy this bag for another week!

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We’ve received your request to be pre-registered to collect and drop off bags at our pop up in Harvey Nichols, Knightsbridge. We’ll be in touch to confirm.

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We’ve received your request to sign up to Harvey Nichols marketing updates and Rewards

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Thanks for confirming that you would like to return this bag to our Harvey Nichols, Knightsbridge pop up. Store returns are available Monday-Saturday 10am-8pm and Sunday 11:30am-6pm.

Select a COCOON membership plan to access Add-Ons

YOUR CART HAS BEEN UPDATED

You cannot checkout with membership as you are already a {membership} member. For more information on membership and upgrades, visit our membership page, read our FAQs or reach out to our friendly membership team.

Success!

We’ve registered your interest in purchasing this bag. Our membership team will be in touch as soon as possible to share more information.

How do you grade your bags?

To ensure your order meets your expectations, we determine each bag’s condition before listing it on our website and share this condition grade on each bag’s page. Some of our vintage styles and classic bags have already lived a full life (if only bags could talk…) and may show unavoidable signs of light wear. We have designed a straightforward condition grading matrix to fairly value and categories our styles, using an 8-letter grading system. If you have any questions regarding our condition grading, please contact our membership team.

100% AA+ Brand New and Unworn With Tags
90% AA Brand New and Unworn Without Tags
90% A Hardly used - Great condition, used but no visible signs of use
90% AB Gently Used - Very well maintained, little to no signs of use
90% B Very Good - Well maintained, visible signs of light wear from use
90% BC Good Condition - Visible signs of wear from frequent use
15% C Fair Condition - Significant visible wear from frequent use
85% D Damaged - Obvious damage to item, visible defects