Treat your bag with the love and respect it deserves during your time together, so other members can get as much joy out of it as you. If you’re worried about any marks at all, always speak to us first so we can advise on the best action to take (we’d rather just know!). If we think it’s something you can take care of at home, your complimentary cleaning products provided with the bag should help out with that (avoid using any other products).

In general, kindness goes a long way— your bag much prefers to sit on your lap than the floor, for example, and doesn’t love feeling overstuffed. On return, we’ll inspect the bag and let you know if there’s any issues at all.