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COVID-19 Update

In light of the current situation, we wanted to keep you in the loop with information around our care processes, so that you can enjoy your COCOON bags with complete peace of mind (whether you’re a vintage fiend or new-season Bottega Veneta-obsessed).

At COCOON, we own all of our bags and have full control over the quality control process. Our members' safety is our number one priority, and we want you all to be 100% confident in the measures we have in place to keep our bags (and team) in mint condition.

Each bag is subject to a physical inspection and rigorous care process after being returned from a member, to ensure it is thoroughly cleaned. We’ve also introduced additional bag-friendly sanitisation measures (outlined below) to safeguard styles, without compromising the quality of materials throughout our full collection. We disinfect using industry-approved cleaning reagents, and enclose each bag in protective casing. 

Here are the steps we're taking to ensure that you (and our bags) are kept safe:

  • Bags are subject to a thorough after-care process when they are returned to us, including a deep clean with the use of antibacterial sprays
  • Upon return, bags are subject to a 24-hour holding period before being handled by our delivery fulfilment team
  • Our delivery fulfilment team wear protective equipment (including masks and gloves), in-line with government guidance
  • Bags are safely stored in protective casing immediately after cleaning
  • Option for contact-free delivery through our delivery partners

You’ve got questions? We’ve got answers. We always love hearing from our COCOON family, so please do reach out to our membership team at with any queries at all (although, we’re better with bags than life advice).

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    How do you grade your bags?

    To ensure your order meets your expectations, we determine each bag’s condition before listing it on our website and share this condition grade on each bag’s page. Some of our vintage styles and classic bags have already lived a full life (if only bags could talk…) and may show unavoidable signs of light wear. We have designed a straightforward condition grading matrix to fairly value and categories our styles, using an 6-letter grading system. If you have any questions regarding our condition grading, please contact our membership team.

    AA+ Brand New and Unworn with Tags
    AA Brand New without Tags
    A Excellent to Very Good Condition - Like new, used but no visible signs of use
    AB Very Good to Good Condition - Well maintained with some signs of wear
    B Fair Condition - Visible signs of wear from frequent use
    C Very Worn or with Damage - Obvious damage to item, visible defects