Treat the bag you've ordered with the love and respect it deserves during your time together, so other members can get as much joy out of it as you. If you’re worried about any marks at all, always speak to us first so we can advise on the best action to take. In general, kindness goes a long way— the bags in our collection much prefer to sit on your lap than the floor, for example, and don't love feeling overstuffed. We inspect each bag upon return, and we’ll let you know if there’s any issues at all.
You cannot checkout with membership as you are already a {membership} member. For more information on membership and upgrades, visit our membership page, read our FAQs or reach out to our friendly membership team.
To ensure your order meets your expectations, we determine each bag’s condition before listing it on our website and share this condition grade on each bag’s page. Some of our vintage styles and classic bags have already lived a full life (if only bags could talk…) and may show unavoidable signs of light wear. We have designed a straightforward condition grading matrix to fairly value and categories our styles, using an 6-letter grading system. If you have any questions regarding our condition grading, please contact our membership team.
| AA+ | Brand New and Unworn with Tags |
| AA | Brand New without Tags |
| A | Excellent to Very Good Condition - Like new, used but no visible signs of use |
| AB | Very Good to Good Condition - Well maintained with some signs of wear |
| B | Fair Condition - Visible signs of wear from frequent use |
| C | Very Worn or with Damage - Obvious damage to item, visible defects |
