Treat the bag you've ordered with the love and respect it deserves during your time together, so other members can get as much joy out of it as you. If you’re worried about any marks at all, always speak to us first so we can advise on the best action to take. In general, kindness goes a long way— the bags in our collection much prefer to sit on your lap than the floor, for example, and don't love feeling overstuffed. We inspect each bag upon return, and we’ll let you know if there’s any issues at all.
You cannot checkout with membership as you are already a {membership} member. For more information on membership and upgrades, visit our membership page, read our FAQs or reach out to our friendly membership team.
To ensure your order meets your expectations, we determine each bag’s condition before listing it on our website and share this condition grade on each bag’s page. Some of our vintage styles and classic bags have already lived a full life (if only bags could talk…) and may show unavoidable signs of light wear. We have designed a straightforward condition grading matrix to fairly value and categories our styles, using an 8-letter grading system. If you have any questions regarding our condition grading, please contact our membership team.
| 100% | AA+ | Brand New and Unworn With Tags |
| 90% | AA | Brand New and Unworn Without Tags |
| 90% | A | Hardly used - Great condition, used but no visible signs of use |
| 90% | AB | Gently Used - Very well maintained, little to no signs of use |
| 90% | B | Very Good - Well maintained, visible signs of light wear from use |
| 90% | BC | Good Condition - Visible signs of wear from frequent use |
| 15% | C | Fair Condition - Significant visible wear from frequent use |
| 85% | D | Damaged - Obvious damage to item, visible defects |
